Refund policy
Premier Pickleball Return & Cancellation Policy
1. Order Cancellations
30-Minute Grace Period:
You have a 30-minute window from the time of purchase to cancel your order for any reason.
How to Cancel:
Please visit our Contact Us page immediately. Our team is on standby to assist you. You can also email us at Support@courtstride.shop
Beyond 30 Minutes:
To ensure our 8–12 day shipping timeline, orders enter our fulfillment stream immediately after 30 minutes. Once an order is processed for its journey, it can no longer be cancelled.
2. The Premier 45-Day Performance Guarantee
Exclusive to Premier Shoes:
For the Premier Pickleball Shoes, we offer an extended 45-day money-back guarantee.
Requesting a Return:
If you are unsatisfied before the 45-day window closes, contact Support@courtstride.shop and we can work with you to return the product and receive a refund.
Return Logistics:
Customers are responsible for return shipping costs to our international hub. We are unable to provide prepaid labels at this time.
The "Keep-Them" Alternative:
To avoid the high cost of international shipping, we offer a partial refund where you keep the shoes. This works well as a backup pair or a gift and requires no return.
3. Standard 30-Day Policy (All Other Items)
Eligibility:
All other athletic shoes and products carry a 30-day return policy from the date of delivery.
Non-Refundable Items:
One-click upsells and add-on items (such as ankle braces, calf sleeves, or paddle grips) are final sale to maintain our high-value offer structure.
4. Damages & Incorrect Sizing
Damaged Items:
We provide a free replacement with no return required for items that arrive defective or broken. To qualify, you must email a photo of the damage on the day of delivery so we can verify the condition upon arrival.
Exchanges:
For the fastest service on a different size, please contact us we will provide you with a new item 100% free. No returns of the original product will be required. You will only need to cover the shipping price of the items to your address.
5. Important Billing Information
Statement Recognition:
Your purchase will appear as "Premier Pickleball" on your bank statement.
Dispute Warning:
If you do not recognize a charge, please contact us first. Bank disputes can freeze your funds for 6+ weeks. We can typically resolve concerns and issue credits within 3–5 business days.
6. Refund Eligibility & Communication
Responsiveness:
Once a request is initiated, customers must remain responsive to our support team.
Case Closure:
If a customer is unresponsive for more than 14 days after requesting a refund, the case will be closed and the refund window considered expired.
Inspection:
Returned items must be free of man-made tears, holes, or excessive wear. Items not meeting these criteria may only be eligible for a partial refund at our team’s discretion.
Upsells/After Order Products:
Any products that are bought after the original sale as an upsell, are bought at a heavily discounted price. Because of this, these items are NON-REFUNDABLE. You may purchase the same item from our store at full price, and the standard 30 days (or otherwise stated) guarantee will be applied.
For any further question in regards to our policy, please email us at Support@courtstride.shop. It is our pleasure to help you out!